• All returns require a Return Authorization number whether the return reason is for warranty or non-warranty repair, rotation of stock, damage or any other type. Returns without an RA number will be refused.
  

• Customer must call the KOOLTRONIC Customer Service Department, Pennington, New Jersey (609•466•3400) to obtain an RA number.
  

• The following information is required when an RA is requested:

- Original customer Purchase Order number and date
- Date product was received by customer
- Number of parts to be returned
- Product description, model and serial number
- Reason for return
- Action requested
- Contact name, telephone, FAX numbers and e-mail address

• Pack unit in a suitable container for shipment, preferably the original packaging if available. All Air Conditioners must be returned in an upright position properly secured to a pallet. Improper packaging may void warranty claim. If an Air Conditioner is received laying down or shipped UPS or similar service the warranty will be void.
  

• Mark box prominently with KOOLTRONIC's Return Authorization Number.
  

• Enclose all pertinent documents.
  

• Freight charges on all products returned to KOOLTRONIC shall be paid by the customer. Unauthorized collect shipments will be refused.
  

• If a unit is repaired under Warranty, KOOLTRONIC will pay the freight charges both ways. Warranty repaired units will be returned to customer at KOOLTRONIC expense only within the Continental USA.

• All authorized returns are subject to a restocking fee.

Kooltronic Standard Warranty

General Terms and Conditions of Sale