• All returns require a Return Authorization number whether the return reason is for warranty or non-warranty repair, rotation of stock, damage or any other type. Returns without an RA number will be refused.
  

• Customer must call the KOOLTRONIC Customer Service Department, Pennington, New Jersey (609•466•3400) to obtain an RA number.
  

• The following information is required when an RA is requested:

- Original customer Purchase Order number and date
- Date product was received by customer
- Number of parts to be returned
- Product description, model and serial number
- Reason for return
- Action requested
- Contact name, telephone, FAX numbers and e-mail address

• Pack unit in a suitable container for shipment, preferably the original packaging if available. All Air Conditioners must be returned in an upright position properly secured to a pallet. Improper packaging may void warranty claim. If an Air Conditioner is received laying down or shipped UPS or similar service the warranty will be void.
  

• Mark box prominently with KOOLTRONIC's Return Authorization Number.
  

• Enclose all pertinent documents.
  

• Freight charges on all products returned to KOOLTRONIC shall be paid by the customer. Collect shipments will be refused.
  

• If a unit is to be repaired under Warranty, KOOLTRONIC will pay the freight charges both ways. Warranty repaired units will be returned to customer at KOOLTRONIC expense only within the Continental USA.

Kooltronic Standard Warranty

General Terms and Conditions of Sale