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Thermal Management for Enclosures
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Sunday, December 04, 2016
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Kooltronic Enhanced Standard Warranty
 

KOOLTRONIC air conditioners are designed to offer cooling excellence for your enclosure needs.

As part of our enhanced one year warranty policy, we are offering an improved service program for all standard air conditioners. If troubleshooting over the phone does not resolve your cooling system needs, KOOLTRONIC will determine appropriate action. Returning your air conditioner to KOOLTRONIC for evaluation and repair is our preferred method of diagnosing an issue and repairing a unit, as our in-house refrigeration technicians have the most experience servicing our products. However, if it is determined that more immediate action is necessary, on-site field service may be available at KOOLTRONIC's discretion. Replacement parts may also be shipped directly to your site.

Please contact our Customer Service Department or Sales Team for additional information at 609-466-3400.

KOOLTRONIC products are warranted to be free of defects in workmanship, materials and components. The following warranty periods apply from date of shipment:

  • Air moving devices/components and hermetic system components: One year
  • Non-operating parts except filters: Five years

The warranty applies when the equipment is operated under the following conditions:

  • Ambient temperature not in excess of 125°F (52°C) in normal atmosphere or as stated on product nameplate
  • Voltage variation no greater than ±10% from nameplate rating
  • Frequency variation no greater than ±3Hz from nameplate rating
  • Maximum cooling load no higher than air conditioner nameplate rating
  • Waiting five minutes before restarting air conditioner after intentional or accidental shutoff
  • Compliance to all other installation, maintenance and operating instructions, as supplied

The purchaser assumes the responsibility of grounding the unit and installing it in accordance with local electrical and safety codes, as well as the National Electric Code (NEC) and OSHA

KOOLTRONIC cannot assume responsibility for misapplication of its products or the erroneous selection of an inappropriate product by a non-authorized KOOLTRONIC representative. KOOLTRONIC applications engineers will gladly assist in the selection of the proper product, provided all required details of the application are furnished.

KOOLTRONIC assumes no liability beyond the repair or replacement of its own product. This Warranty does not cover:

  • Labor or reimbursement of labor for evaluation, removal, installation, repair or cost of any warranted part, unless authorized in writing by KOOLTRONIC
  • Use of equipment for other than its designed purpose or operating conditions
  • Operation in harsh, oily, corrosive or other abnormal environmental conditions, without the proper filtration, sealing, protective coatings and/or weather protection
  • Damage to hermetic system resulting from continuous operation with dirty or clogged air filters or improper or negligent maintenance
  • Use of refrigerant other than designated
  • Customer modification or abuse
  • Shipping damage or other accident (Claims for shipping damage are the responsibilty of the customer. Timely claims must be filed by the customer with the freight carrier)
  • Cracked or broken hermetic tubing, brazed joints or other internal damage caused by shipping damage or mishandling
  • Damage caused by shipping units attached to an enclosure
  • Any and all conditions resulting from noncompliance with the preceding operating conditions
  • Returned freight must be paid by customer
  • This Standard Warranty does not apply to custom products. Consult your KOOLTRONIC representative for limitations

THIS EXPRESS WARRANTY CONSTITUTES THE ENTIRE WARRANTY WITH RESPECT TO THE PRODUCT AND IS IN LIEU OF ALL OTHERS, EXPRESSED OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY AND WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE AND IN NO EVENT IS KOOLTRONIC RESPONSIBLE FOR ANY CONSEQUENTIAL DAMAGES OF ANY NATURE WHATSOEVER. 

 


 

Kooltronic Standard Warranty
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Return Authorization Procedure

 

General Terms and Conditions of Sale

 

 

 
     
 
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