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Kooltronic Return Authorization (RA) Procedure
Kooltronic Standard Warranty
General Terms and Conditions of Sale
All returns require a Return Authorization number whether the return reason is for warranty or non-warranty repair, rotation of stock, damage or any other type. Returns without an RA number will be refused.
Customer must call the KOOLTRONIC Customer Service Department, Pennington, New Jersey (609•466•3400) to obtain an RA number.
The following information is required when an RA is requested:
- Original customer Purchase Order number and date
- Date product was received by customer
- Number of parts to be returned
- Product description, model and serial number
- Reason for return
- Action requested
- Contact name, telephone, FAX numbers and e-mail address
Pack unit in a suitable container for shipment, preferably the original packaging if available. All Air Conditioners must be returned in an upright position properly secured to a pallet.
Improper packaging may void warranty claim.
If an Air Conditioner is received laying down or shipped UPS or similar small parcel service the warranty will be void.
Mark carton prominently with KOOLTRONIC's Return Authorization Number.
Enclose all pertinent documents.
Freight charges on all products returned to KOOLTRONIC shall be paid by the customer. Unauthorized collect shipments will be refused.
If a unit is repaired under Warranty, KOOLTRONIC will pay the freight charges both ways within the Contintental USA at Kooltronic's negotiated rates. Warranty repaired units will be returned to customer at KOOLTRONIC expense only within the Continental USA.
All authorized returns are subject to a restocking fee.
Sunday, September 22, 2019
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30 Pennington-Hopewell Road
Pennington, NJ 08534 USA
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